Delivery & returns
Same-day anywhere in Lahore before 19:00, our own riders rather than a courier, and a replacement if the flowers fail inside their stated vase life.
Where we deliver
Lahore only, and deliberately so — our riders are our own, which is how we can promise same-day and know exactly where your flowers are.
| City | Order by | Arrives | Charge | Cash on delivery |
|---|---|---|---|---|
| Lahore | 19:00 | Same day | Rs 350 · free over Rs 5,000 | Available |
Delivery is complimentary on every order over Rs 5,000. A timed one-hour slot can be added at checkout for Rs 800. We cover the whole city — Gulberg, DHA, Model Town, Johar Town, Cantt, Bahria Town, Askari, Iqbal Town and everywhere between.
Delivery windows
Choose morning (09:00 – 13:00), afternoon (13:00 – 17:00) or evening (17:00 – 21:00) at no extra cost. If the timing matters — a dinner, a mehndi, a hotel check-in — add the timed one-hour slot and we will hold the rider to it.
If nobody is home
The rider calls the recipient first, then the sender. If neither answers, we leave the flowers with building reception or the guard, message you a photo of where they were left, and note it on the order.
For houses with no one to receive, we will not leave flowers in the sun — especially between April and September. We bring them back to the atelier, hold them in the cold room, and redeliver the next morning at no charge.
Paying
Cash on delivery, JazzCash or Easypaisa, or a card payment link we send when we confirm your order. Bank transfer is available for corporate accounts and event bookings.
Gift orders
Tick “this is a gift” at checkout and we deliver to the recipient without any pricing in the package. The handwritten card carries your message; the invoice goes only to you.
Outside Lahore
We do not deliver beyond Lahore yet. We would rather serve one city properly than several badly, and every delivery is made by a rider who works for us.
If you are just outside the city limits, or want to send flowers to another city, message the atelier — we will tell you honestly whether we can help, and point you to a florist we trust if not.
Returns & the vase-life promise
Cut flowers are perishable, so a standard returns policy does not fit them. Ours is simpler: if what arrives is damaged, wrong, or fails noticeably inside the vase life stated on its product page, we replace it.
How to claim
- Message us within 48 hours of delivery with your order reference
- Tell us what happened in a sentence — we do not require photographs
- We send a replacement on the next available delivery run
- Where a replacement is not wanted, we refund to the original payment method
What is not covered
- Flowers left in direct sun, or in a room above 30°C without water
- Arrangements kept without a water change for more than two days in summer
- Motia and other same-day flowers, which are sold as lasting one to two days
- Seasonal substitutions made on a like-for-like basis, which we always disclose
- Accessories damaged after use — though tell us anyway, we are reasonable
Cancellations & changes
Orders can be changed or cancelled free of charge up to the cut-off for their delivery day. After the cut-off the flowers have usually been cut and conditioned, so we can move the delivery date but cannot refund the order.
Subscriptions
Skip any week from your account before the Thursday cut-off and you are not charged. Pause or cancel at any time, with no notice period and no fee.
Still have a question?
The FAQs cover most of it. For anything about an order already placed, call the atelier — it is much faster than email.